Customer Terms & Conditions

Consignments entrusted to Doorman Pvt. Ltd. ("Doorman") by you (hereinafter referred to as "Consignor/Sender/Customer") for transportation shall be on agreed terms and conditions.

By using Doorman's services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.

Doorman may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Any claim (for accidents or negligence resulting in damage) in respect of the goods shall be made in writing within 24 (twenty four) hours from the date of receipt and sent to doormanjaipur@gmail.com

In case of damaged goods, you need to share photos of the damaged goods along with the description of the damage.

For Transportation of Goods, Doorman shall be liable for any loss or damage to the goods directly attributable to Doorman or its agents to the extent of the freight amount paid, provided the amount so calculated shall not exceed the value of the goods OR INR 1,500/-, whichever is lower.

Reverse Liability: In the event of mis-declaration of the goods (including without limitation where the goods are already damaged or damage other goods while under carriage or are illegal goods/consignment) the Consignor/Customer shall be liable for any damages related to such mis-declared goods including consequential and third party damages.

Void Liability: In the event of mis-declaration of the goods, Doorman shall not be liable for any claims on compensation or the logistics-related costs or charges or the declared value of goods nor statutory or legal responsibilities of such goods.

Under no circumstances will Doorman or any of its director, officer, employee, agent or contractor be liable to the Consignor/Customer or consignee for any indirect, incidental, consequential, special or exemplary losses or damages.

Doorman is a "goods transport agency" (GTA) under the Central Goods and Services Tax Act, 2017 (GST) and has opted for tax on reverse charge basis for transportation service rendered to GST registered customers.

In case the Consignor/Customer is registered under GST provisions, the Consignor/Customer is liable to pay the GST under reverse charge mechanism (RCM) on the invoices raised by Doorman.

Where the Consignor/Customer is registered under the GST regulations, the same should be intimated to Doorman through the Doorman App. Any change in status of GSTIN shall also be intimated to Doorman prior to initiation of the service.

Cash on Delivery: If you have opted for cash payment option, you must pay the full amount to the delivery partner as reflected on the app at the time of completion of the services.

The payment made to the driver partner shall be deemed to be made on behalf of Doorman.

In case of non-payment/deficit payment, Doorman shall be entitled to levy additional charges/expenses, initiate legal recourse including suspension of the customer's account or take legal actions for recovery.

All cancellations made after driver allocation may incur a cancellation fee basis company policies. The same if any shall be communicated at the time of cancellation.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as below:

Mahindra yadav
Shop No. 04 36 A NILGIRI EXT. 26 Road No. 14
Jaipur, Rajasthan, India
Email ID: doormanjaipur@gmail.com
Mobile: 9887035252
Time: Monday to Friday (9:00 to 17:00)