Zero Tolerance Policy
Last updated: May 2, 2026
In accordance with its commitment to provide safe, quality-oriented and productive services to its customers and maintain a safe environment in general, Doorman has a zero-tolerance policy for certain prohibited activities of its driver partners.
This is applicable to Doorman Pvt Ltd and its affiliates ("Doorman")'s driver partners.
Doorman has zero tolerance towards the following, including but not limited to:
- Any violations of applicable law
- Any breaches of our terms and conditions and policies as applicable to you
- Any fraudulent or suspicious or mala fide activities while transporting products
- Any damages, losses or destructions caused during transport that is solely attributable to you due to the violation of this Zero Tolerance policy
Use of Alcohol and Drugs
During the course of your performance of work or presence at any Doorman office or presence at any customer location, you are strictly prohibited from:
- Using, possessing, inducing, buying, selling, manufacturing or dispensing an illegal or prohibited drug (including any drugs under the Narcotic Drugs and Psychotropic Substances, Act, 1985), alcohol, cigarette, vape, cigar, hookah, nicotine substances, related substances or any other related products
- Being under the influence of alcohol or an illegal drug or the products mentioned above
- Possessing or consuming alcohol or the prohibited products
You agree that you confirm that you shall not, at any points in time, engage in the above prohibited activities during the course of business.
This is because, inter alia, being under the influence of alcohol or drugs or other substances mentioned hereinabove can seriously impair an individual's judgement and reactions leading to an increased risk of accidents and injuries occurring and affect performance and behaviour.
The presence of any detectable amount of any illegal drug, illegal controlled substance or alcohol in your system, while during the course of your business is strictly prohibited.
You agree that you are subject to testing or searches based on, but not limited to, observations of apparent use, possession or impairment of the above prohibited products. We shall inform you prior to undertaking such testing or searches.
In the event you are found to be engaging in any prohibited activity, Doorman reserves the right to, immediately, take actions including but not limited to:
- Debar you from the usage of the Doorman platform
- Delist you as a driver partner
- Report to regulatory authorities
Doorman's decision in this regard is final.
For reporting the complaint for the breach of any of the above incident, our end users can reach out to:
Email: doormanjaipur@gmail.com
Phone: 9887035252